Libertex Deposit & Withdrawal

Libertex is the trading name of Indication Investments Ltd, a Cyprus-based brokerage regulated by the Cyprus Securities and Exchange Commission (CySEC) under licence number 164/12. On paper, this regulation should provide a layer of safety for traders. FXCanary’s scam risk score sits at a low 23 out of 100, which historically suggests a relatively low risk of outright fraud. However, our deep-dive analysis of real user reviews reveals a sharp disconnect between the ease of depositing money and the often painful experience of getting it back out. This article focuses exclusively on the funding journey at Libertex—from the deposit methods available to the troubling withdrawal stories that dominate complaint forums.

While many brokers face occasional withdrawal complaints, the sheer volume and tone of Libertex complaints in this category demand scrutiny. Of the 9,526 Trustpilot reviews, we identified 30 specific withdrawal-related complaints, and an additional 13% of negative feedback across other topics touched on payout delays or denial. The pattern is consistent: traders report that sending money to Libertex is fast and frictionless, but requesting a withdrawal triggers a cascade of verification demands, unexplained delays, and sometimes account closures. We will dissect these claims, cross-reference them against the broker’s official disclosures, and provide actionable advice for anyone considering funding a Libertex account.

Libertex accepts deposits via MASTER, VISA, Neteller, and Skrill. The minimum deposit across both account types—Libertex CFD and Libertex Portfolio—is set at a modest 100 Euro. This low barrier to entry is attractive, especially for beginners. User reviews frequently mention that deposits are processed instantly or within minutes, with funds available for trading almost immediately. The broker does not advertise any deposit fees on its website, and our analysis found no public disclosure of any third-party processing charges, though these may be imposed by the payment provider.

However, it is notable that some user reviews mention depositing via Bitcoin, despite cryptocurrency not appearing in the official deposit methods list. One trader wrote: “I deposited funds into my account using Bitcoin under the impression that withdrawals would also be available in crypto. However, when attempting to withdraw, I discovered that the Bitcoin option is not available on the withdrawal page.” This discrepancy suggests that either crypto funding is available on an ad-hoc basis or that traders are using third-party services to convert crypto to fiat for deposit. Either way, the lack of clarity is a red flag.

For a CySEC-regulated broker, the absence of detailed fee schedules and processing timelines is unusual. Traders should be aware that while depositing money is straightforward, the terms may not make it clear that certain funding methods cannot be used for withdrawals. This asymmetry can trap funds inside the account, forcing users to set up alternative withdrawal methods—a process that itself can trigger additional identity verification hurdles.

Withdrawal options at Libertex include Neteller, Skrill, bank transfer, and VISA. Conspicuously absent is any cryptocurrency withdrawal, despite users reporting the ability to deposit in Bitcoin. This mismatch is a common source of frustration and accounts for a significant portion of the 30 withdrawal-related complaints we catalogued. Traders who funded their accounts in crypto find themselves unable to retrieve their funds in the same form, often being forced to convert to fiat and withdraw via bank transfer—a process that can introduce delays and additional scrutiny.

The broker does not publicly disclose standard processing times for withdrawals. User testimonials paint a picture of extreme variability. Some traders report withdrawals being processed within 24–48 hours, particularly those who mention having a designated account manager.

For example, one positive review states: “Absolutely great broker, easy on the eye ui and always fast withdrawals.” However, a much larger body of negative reviews tells a different story. One trader complained: “Today is the third day that my withdrawal has been pending and nothing is being done. There are no communications coming from anywhere.”

In several cases, users have waited weeks or longer. One reviewer wrote: “This company is an absolute disgrace! I've been waiting for over a month to receive MY MONEY, and they’ve completely disappeared. No replies, no updates, NOTHING.” Another reported: “I’ve made a withdrawal request for over 3 days and it’s not yet granted as I write this review. This is the second time I’m having this kind of issues.” Such delays are not just inconvenient—they erode trust and align with a pattern often seen in brokers operating a dealing desk model, where client withdrawals are treated as an unwanted cost.

To assess the true withdrawal reliability at Libertex, we analysed hundreds of user reviews across multiple platforms. While the broker’s Trustpilot rating stands at 3.9, a deeper look reveals that nearly all one-star reviews mention problems with retrieving money. In the withdrawals topic alone, 17 of the 25 mentions are negative, and many more complaints are scattered across other categories such as customer support and scams.

One of the most alarming themes is the allegation of unexplained account closures when traders become profitable. A user with account number 2805611515 wrote: “Started to earn money and they closed me without any appropriate explanation. They wrote: 'Please be informed that in accordance with the Agreement and in particular 23.1 and 23 (2)(a), the Company reserves the right to…'” The sudden termination of accounts, particularly after profitable trading, is a classic red flag for brokers that profit from client losses—the B-book model.

Another recurring complaint involves endless document requests once a withdrawal is initiated. A reviewer warned: “Don't really believe any good comments. It is a SCAM!

I looked up the reviews too late. Sending them money is quick and easy, but you will never get it back. They want endless amount of documents from you, sometimes they cannot send you mon…” Although the message cuts off, the sentiment is echoed by others who describe being trapped in a verification loop.

The FXCanary team also identified a clone site impersonating Libertex, which further complicates the landscape. While the legitimate broker may not be directly responsible for scams operated by clones, the existence of such impostors creates a risk that traders might inadvertently hand money over to fraudsters.

Libertex advertises “No Commission” on its account types, and many positive reviews highlight commission-free trading on real stocks. However, spreads and other trading costs are a separate matter. Several negative reviews suggest that spreads can be unreasonably wide, particularly during volatile periods. One user claimed: “Huge trading spreads. You open btc buy in 66000 they open your position on 66150.” While this relates to execution rather than direct funding fees, it indirectly affects the value of funds in the account.

When it comes to deposit and withdrawal fees, the broker provides almost no public information. There is no dedicated fees page on the website, and the client agreement (where presumably such details are buried) is rarely read by users. Traders report that their withdrawals sometimes arrive with deductions, but it is unclear whether these are broker-imposed charges or intermediary bank fees. The lack of transparency is a serious concern for a regulated entity.

Processing times are similarly opaque. While some users experience fast payouts, the absence of a published SLA means that the broker can hold funds indefinitely without violating any advertised promise. For a trader, this creates uncertainty and, in some cases, financial distress. We recommend that any prospective client ask support directly for a written breakdown of all fees and maximum withdrawal timeframes before funding an account.

In the world of online trading, a telltale sign of a problematic broker is when deposits are effortless but withdrawals are an ordeal. At Libertex, this pattern is disturbingly prevalent. Review after review describes a seamless deposit experience followed by a Kafkaesque withdrawal process.

One user summed it up: “All the positive comments written here are fake. You can deposit money to this company in seconds. But it takes weeks to receive your money.

I have registered with 3 different accounts in 4 years. The same problem with all of them.”

This asymmetry is often engineered. Brokers that operate a B-book model profit when clients lose money, so they have a financial incentive to delay or complicate withdrawals, hoping the trader will cancel the request and continue trading—or simply give up. While Libertex is regulated by CySEC, which mandates segregation of client funds and fair handling of withdrawals, the anecdotal evidence suggests that these rules may not be consistently applied. We could not verify whether Libertex actually operates a B-book, but the strong user sentiment and repeated allegations of trade interference (e.g., stop-loss hunting, spread widening) lend weight to the suspicion.

Another element of the “easy in, hard out” pattern is the role of bonuses. Several users reported that they were promised large bonuses for depositing money, only to find that the bonus conditions made withdrawal impossible without meeting huge trading volume requirements. One reviewer stated: “False promises of bonuses… they tell you that for depositing they will give you bonuses… In my case, they promised me $5000 for deposit.” Bonuses often come with strings attached that trap funds, and traders should think twice before accepting any promotional offers.

When withdrawal requests stall, the quality of customer support becomes critical. Libertex’s support receives mixed reviews. Some clients praise fast and effective assistance, often citing specific representatives by name.

For instance, one user said: “Special praise goes to Ms Dagmar Johnston, very reliable, responds promptly and deals with problems.” However, many others describe a wall of silence. A frustrated trader wrote: “No replies, no updates, NOTHING. It’s as if they’ve vanished into thin air after taking what’s mine.”

In some cases, the broker resorts to citing contractual clauses to justify withholding funds or closing accounts. The invocation of Sections 23.1 and 23(2)(a) is a common theme, as seen in the account closure complaint. While terms of service are standard, their aggressive enforcement against customers seeking their own money raises ethical and possibly regulatory questions. CySEC requires that client funds be returned promptly upon request, and systematic delays could constitute a breach of license obligations.

FXCanary’s analysis of the user record found that while most traders with small, routine withdrawals eventually get paid, those with larger sums or who have been profitable face significant hurdles. The presence of a clone site adds another layer of risk; traders who believe they are dealing with the real Libertex may actually be sending money to scammers. Always verify that you are on the official domain before logging in or transferring funds.

Given the mixed picture, anyone considering trading with Libertex should take concrete steps to protect their money:

1. Verify withdrawal method compatibility before depositing. If you plan to deposit via Bitcoin or other cryptocurrency, confirm in writing with support that you will be able to withdraw in the same asset. Better yet, avoid crypto funding altogether and use a method that supports two-way transfers, such as bank transfer or Skrill.

2. Start with a small deposit and test the withdrawal process early. Do not wait until you have accumulated large profits. Make a small withdrawal request soon after funding to see how the broker handles it. If you encounter delays or excessive document requests, treat it as a serious warning.

3. Keep thorough records. Take screenshots of all account activity, correspondence with support, and any bonus terms. In a dispute, this documentation will be essential.

4. Avoid bonus offers unless you fully understand the terms. Many withdrawal complaints are linked to bonus conditions that trap funds. Read the fine print and calculate whether the trading volume requirement is realistic.

5. Be prepared for a prolonged verification process. Have your proof of identity and address ready, and ensure documents are recent and clear. Multiple users reported that poor-quality documents were rejected, causing delays.

6. Escalate unresolved issues to CySEC. If your withdrawal is unjustly delayed or denied, you can file a complaint with the Cypriot regulator. Regulated brokers are required to respond to such complaints, and this external pressure can sometimes break a logjam.

Libertex presents a textbook case of a broker that makes the front end of the funding journey frictionless while the back end is fraught with obstacles. The easy deposit experience is a marketing strength, but the withdrawal process is a persistent pain point for a significant minority of users. Our review found 30 withdrawal-specific complaints, numerous additional reports of delayed or denied payouts, and a pattern of account closures when traders become profitable.

While the CySEC licence and low scam risk score offer some comfort, traders should not be lulled into a false sense of security. Regulation is only as good as its enforcement, and the sheer volume of negative funding experiences suggests that Libertex may not always uphold the standards expected of a licensed broker. The existence of a clone site adds an extra dimension of danger, as it can confuse traders into sending money to fraudsters.

FXCanary’s assessment is that funding a Libertex account is not without risk. If you choose to trade here, follow our safety advice strictly, never deposit more than you can afford to lose, and be mentally prepared for a fight if you make money. The broker’s own slogan may be “Trade for More,” but many of its former clients would likely revise it to “Deposit for More, Withdraw for Less.”